camelliatee's Help Center: [email protected] - Hours: Mon - Sun: 8:30 AM ~ 5:00 PM (PST)

Christmas Cut-off Date: Nov 26, 2023

Shipping Info

STANDARD SHIPPING TIMES, EXCEPT MINOR DELAYS FROM CARRIERS:

Handling time: 7-15 days (Mon-Fri)
Transit time: 10-25 days (Mon-Fri)

WHERE ARE MY ITEMS COMING FROM?

We have multiple factories in the United States, China and Vietnam.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

HOW MUCH IS SHIPPING? 

We charge a flat rate shipping of $7.99 per order.

WHICH SIZE I SHOULD ORDER?

Please read the size chart of each product carefully in the product description

HOW CAN I MODIFY MY ORDER?

We only allow order modification (change/cancelation) within 24 hours of payment, except for personalized products, which need to be notified by email within 12 hours of payment. Personalized & customized items are non-refundable and only allowed for replacement.

Please contact us to request a modification. If you cannot connect to the website, please email our support email: [email protected] 

CUSTOM DUTIES, TAX, AND CHARGES

Custom Duties, Tax, and charges are not included in our price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation

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